1. Introduction

Provider:

These Terms and Conditions ("Terms") apply to all Mental Health First Aid training courses ("Course" or "Courses") delivered by Jake Morrison, a sole trader operating in England, UK ("the Provider", "we" or "us"). Courses may be delivered online via Zoom or in person, as specified at the time of booking.

Client:

The person or entity booking the Course ("Client", "you") may be an individual consumer or a business/organisation (including employees attending on behalf of an organisation). By booking a Course, you agree to these Terms. These Terms do not affect any statutory rights you may have under applicable law.

2. Booking and Confirmation

• Booking Process: Courses can be booked via website, email, or direct communication. All bookings are subject to availability. A contract is formed when we confirm your booking in writing (e.g., email) and issue an invoice.

• Course Details: The Provider reserves the right to make minor changes to course content or scheduling as necessary.

3. Fees and Payment Terms

• Course Fees: Fees are confirmed at the time of booking and are exclusive of VAT (if applicable).

• Payment Deadline: Payment is due within 15 days of invoice issuance or before the course start date, whichever is earlier. Bookings made less than 15 days before the course require immediate payment.

• Non-Payment: If payment is not received by the due date, the booking may be cancelled, and 50% of the Course Fee remains payable.

• Rebooking After Cancellation: If a booking is cancelled due to non-payment, full payment is required upfront to rebook.

• Late Payment Interest: If payment remains outstanding beyond 30 days, statutory interest (as per Bank of England rates) will apply.

4. Cancellation and Refund Policy

For Businesses & Organisations (Individual & Group Bookings)

Individual Places on Open Courses:

• More than 21 days before the course: Full refund or free rescheduling.

• 15-21 days before the course: 50% refund or free transfer to another date.

• 14 days or less before the course: No refund, but substitutions are allowed (see below).

Group Course Bookings:

• More than 21 days before the course: Full refund or free rescheduling.

• 15-21 days before the course: 50% refund.

• 14 days or less before the course: No refund, and rescheduling is not permitted.

• If the booking is made within 21 days of the course start date, no refunds will be given for reduction in delegate numbers or cancellation.

• Reductions in the number of attendees must be made more than 21 days before the course start date. If reduced 15-21 days before the course, 50% of the fee for the removed places remains payable. Less than 14 days before the course, no reductions are permitted, and the full fee remains payable.

• If a discount was applied based on group size, the total course fee will be recalculated accordingly if numbers are reduced.

Substitutions:

• Delegates can be transferred to another participant with at least 48 hours' notice. A £50 admin fee may apply.

Consumer (B2C) Bookings:

• Cooling-Off Period: If booking as a consumer (B2C) and the course start date is more than 21 days away, you may cancel within 14 days of booking for a full refund.

• If booking within 21 days of the course start date, the cooling-off period does not apply, and no refunds will be issued.

5. Course Attendance and Certification

• Attendance Requirement: 100% attendance is required for certification.

• Certification: Most courses are delivered under MHFA England guidelines. On successful completion, participants receive an MHFA England Certificate of Attendance. Other courses may issue different attendance confirmations.

• No Partial Certification: If you do not attend the full course, you will not receive certification. No refunds are issued for non-attendance.

6. Course Changes and Cancellation by Provider

• Cancellation or Rescheduling by Provider: Courses may be cancelled or rescheduled due to low enrolment, instructor illness, venue issues, or unforeseen circumstances.

• Client Options: If the Provider cancels a Course, you may choose a rescheduled date or receive a full refund.

• No Liability for Additional Costs: The Provider is not liable for additional costs due to cancellations or changes.

• Force Majeure: In extreme events (e.g., war, pandemics, natural disasters), the Provider may reschedule or issue a credit note. No refunds will be issued in such cases.

7. Data Protection and Privacy

• Personal Data: Your name, email, and phone number are collected strictly for training administration.

• GDPR Compliance: The Provider complies with UK GDPR & the Data Protection Act 2018.

• Data Sharing: Data is not shared with third parties, except with MHFA England for certification purposes.

• Your Rights: You can request access or corrections to your data at any time.

8. Limitation of Liability

• Educational Purpose: Training is provided for educational purposes only and is not medical, psychological, or legal advice.

• Liability Insurance: The Provider carries public liability & professional indemnity insurance.

• Loss & Injury: Liability is limited to the course fee paid. The Provider is not responsible for indirect losses (e.g., lost income).

• Personal Property: The Provider is not responsible for lost/damaged property at in-person venues.

9. Specific Needs & Accessibility

• Adjustments: If you have a disability, learning need, or mental health condition, please inform the Provider at the time of booking to discuss reasonable adjustments.

10. Complaints Procedure

• Filing Complaints: Complaints must be made in writing within 7 days of course completion.

• Resolution: The Provider will investigate and respond in accordance with our complaints policy.

11. General Provisions

• Changes to Terms: The Provider may update these Terms, but the version in effect at booking applies.

• Severability: If a term is deemed invalid, the rest remain enforceable.

• Third-Party Rights: Only MHFA England has rights under these Terms (for certification purposes).

• Governing Law: These Terms are governed by English law and disputes will be handled in English courts.

By confirming your booking and/or attending the Course, you acknowledge that you have read, understood, and agree to these Terms and Conditions.