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The Challenge

Workplace conflicts can derail productivity and damage valuable relationships.

Research from the CIPD shows employees typically struggle with disputes for at least six months before seeking help—leading to stress, absenteeism, and declining team performance..

The Solution

Workplace mediation offers a confidential, structured process where an impartial mediator helps colleagues work through disagreements and build stronger working relationships.

Unlike formal procedures, mediation puts you in control of finding solutions that work for everyone involved

The Solution

Workplace mediation offers a confidential, structured process where an impartial mediator helps colleagues work through disagreements and build stronger working relationships.

Unlike formal procedures, mediation puts you in control of finding solutions that work for everyone involved

Why Choose Workplace Mediation

🔒 Confidential Process

Private discussions within agreed boundaries

🔒 Confidential Process

Private discussions within agreed boundaries

🔒 Confidential Process

Private discussions within agreed boundaries

🌱 Future-Focused

Address underlying issues to prevent future conflicts.

🌱 Future-Focused

Address underlying issues to prevent future conflicts.

🌱 Future-Focused

Address underlying issues to prevent future conflicts.

🤝 Preserve Relationships

Rebuild working connections rather than further damaging them.

🤝 Preserve Relationships

Rebuild working connections rather than further damaging them.

🤝 Preserve Relationships

Rebuild working connections rather than further damaging them.

🎯 Tailored Solutions

Create outcomes specific to your situation, not imposed decisions.

🎯 Tailored Solutions

Create outcomes specific to your situation, not imposed decisions.

🎯 Tailored Solutions

Create outcomes specific to your situation, not imposed decisions.

⏱️ Quick Resolution

Resolve matters in days rather than the months formal processes can take.

⏱️ Quick Resolution

Resolve matters in days rather than the months formal processes can take.

⏱️ Quick Resolution

Resolve matters in days rather than the months formal processes can take.

💡 Skill Development

Learn communication techniques that serve beyond the current situation.

💡 Skill Development

Learn communication techniques that serve beyond the current situation.

💡 Skill Development

Learn communication techniques that serve beyond the current situation.

The Mediation Journey

Initial Consultation

A confidential discussion about your situation and how mediation might help. We'll determine if mediation is the right approach for your specific circumstances.

Initial Consultation

A confidential discussion about your situation and how mediation might help. We'll determine if mediation is the right approach for your specific circumstances.

Initial Consultation

A confidential discussion about your situation and how mediation might help. We'll determine if mediation is the right approach for your specific circumstances.

Individual Meetings

I meet separately with each person to hear their perspective, explain the process fully, and confirm their willingness to participate.

Individual Meetings

I meet separately with each person to hear their perspective, explain the process fully, and confirm their willingness to participate.

Individual Meetings

I meet separately with each person to hear their perspective, explain the process fully, and confirm their willingness to participate.

Joint Mediation Session

A facilitated meeting where both parties share their viewpoints, identify key issues, and develop practical solutions together. The focus shifts from past grievances to future working relationships.

Joint Mediation Session

A facilitated meeting where both parties share their viewpoints, identify key issues, and develop practical solutions together. The focus shifts from past grievances to future working relationships.

Joint Mediation Session

A facilitated meeting where both parties share their viewpoints, identify key issues, and develop practical solutions together. The focus shifts from past grievances to future working relationships.

Follow-up Support

If requested - a check-in conversation after mediation to review how agreements are working and reinforce positive communication patterns.

Follow-up Support

If requested - a check-in conversation after mediation to review how agreements are working and reinforce positive communication patterns.

Follow-up Support

If requested - a check-in conversation after mediation to review how agreements are working and reinforce positive communication patterns.

What is workplace mediation?

Workplace mediation is a confidential, voluntary process where an impartial mediator helps colleagues work through disagreements and find mutually acceptable solutions. Unlike formal processes, mediation puts the parties in control of the outcome.

What is workplace mediation?

Workplace mediation is a confidential, voluntary process where an impartial mediator helps colleagues work through disagreements and find mutually acceptable solutions. Unlike formal processes, mediation puts the parties in control of the outcome.

What is workplace mediation?

Workplace mediation is a confidential, voluntary process where an impartial mediator helps colleagues work through disagreements and find mutually acceptable solutions. Unlike formal processes, mediation puts the parties in control of the outcome.

How confidential is the process?

How confidential is the process?

How confidential is the process?

When is mediation appropriate?

When is mediation appropriate?

When is mediation appropriate?

What makes mediation successful?

What makes mediation successful?

What makes mediation successful?

How long does the process take?

How long does the process take?

How long does the process take?

Thank you for your great work with our recent issue, things have moved forward from what looked like an impossible situation.

Senior People Team Manager

Thank you for your great work with our recent issue, things have moved forward from what looked like an impossible situation.

Senior People Team Manager

Thank you for your great work with our recent issue, things have moved forward from what looked like an impossible situation.

Senior People Team Manager

Conflict Coaching

Conflict coaching is a process where, through one-to-one support, individuals can be enabled to improve their interactions with others and explore how to manage conflicts.

This is future-focused and is not designed to delve into the past. 

I deliver the New Ways for Work® coaching model - a skills-based coaching process to gain or strengthen four key conflict resolution skills.  

It is designed to be simple and repetitive so that we can apply it in our everyday lives, particularly in the workplace - even during stressful times.

This is suitable for anyone interested in improving their interpersonal skills at work, including those who haven't had any conflict problems and for those with potentially higher conflict experiences.

The four key skills explored through the coaching and workbook are:

  1. Flexible thinking

  2. Managed emotions

  3. Moderate behaviours

  4. Checking yourself

There are three key sessions to the coaching and several optional add-on sessions. 

If you want to discuss this coaching in a short call, please email info@jakemorrison.co.uk or schedule a video call.

PLEASE NOTE: I do not provide therapy or counselling.

4 Big Skills™ and New Ways for Work® are ©2023 High Conflict Institute LLC. All rights reserved. These are registered trademarks owned by William A. Eddy, exclusively licensed to High Conflict Institute.

Chief Executive

"Jake worked with a member of staff who has experienced serious ill health to reconnect with the workplace and build resilience to tackle challenging service user and workplace issues. The New Ways for Work approach enabled the staff member to develop creative responses to longstanding issues and to unlock a new way of thinking. I would thoroughly recommend Jake’s work in this area."

Chief Executive

"Jake worked with a member of staff who has experienced serious ill health to reconnect with the workplace and build resilience to tackle challenging service user and workplace issues. The New Ways for Work approach enabled the staff member to develop creative responses to longstanding issues and to unlock a new way of thinking. I would thoroughly recommend Jake’s work in this area."

Chief Executive

"Jake worked with a member of staff who has experienced serious ill health to reconnect with the workplace and build resilience to tackle challenging service user and workplace issues. The New Ways for Work approach enabled the staff member to develop creative responses to longstanding issues and to unlock a new way of thinking. I would thoroughly recommend Jake’s work in this area."

For Three Sessions Of Coaching

Session 1: Problems or Issues to Discuss

Session 1: Problems or Issues to Discuss

Explore the problems or issues you want to address in the coaching and identify general goals and plans for the sessions.

Explore the problems or issues you want to address in the coaching and identify general goals and plans for the sessions.

Session 2: The Four New Ways Skills

Session 2: The Four New Ways Skills

Working on the skills of:
1. Flexible thinking
2. Managed Emotions
3. Moderate Behaviours
4. Checking Yourself

Working on the skills of:
1. Flexible thinking
2. Managed Emotions
3. Moderate Behaviours
4. Checking Yourself

Session 3: Review and Personal Goals

Session 3: Review and Personal Goals

Continuing session 2 (four new ways skills), review where you are at, and if this is the final session, discuss how you may take this forward.

Continuing session 2 (four new ways skills), review where you are at, and if this is the final session, discuss how you may take this forward.

Optional/Additional Sessions

Session 4: Flexible Thinking: Making Proposals

Session 5: Managed Emotions: Calming Yourself

Session 6: Managed Emotions: Staying Calm Around Others

Session 7: Moderate Behaviours: BIFF Responses to Hostile Email

Session 8: Moderate Behaviours: Avoiding Extreme Behaviours

Session 9: Checking Yourself (how to keep connected with the developed skills)

Enhance Your Team’s Wellbeing and Resolve Workplace Conflicts Effectively

Contact me

Get A Quote

Check Availability

Enhance Your Team’s Wellbeing and Resolve Workplace Conflicts Effectively

Contact me

Get A Quote

Check Availability

Enhance Your Team’s Wellbeing and Resolve Workplace Conflicts Effectively

Contact me

Get A Quote

Check Availability