From 2018 to 2023, I was the Chief Executive at Citizens Advice Wokingham – a journey showing the emotional challenges facing our teams, and our managers. I witnessed firsthand the critical need for - and benefit of - robust mental health support and communication strategies in high-stress, emotionally demanding roles.

Through the peer support group work, we established weekly calls for Chief Execs across the network and supported with many challenges.

I continue to work with many LCAs across England & Wales on Mental Health First Aid training and the popular Suicide Awareness & Prevention Workshop for your advisers and supervisors.

Now I'm reaching out with an offer to support you and your leaders with managing and supporting your teams, focussed on mental health - with some added conflict resolution tips around communication.

Excellence in leadershop award - Jake Morrison
Excellence in leadershop award - Jake Morrison

Received in November 2020 - the Excellence in Leadership award at Citizens Advice annual conference

Frequently Booked Courses at Citizens Advice

Mental Health First Aid

0+

MHFAiders trained

2 day course

Online or Face To Face

Equip your team with the essential skills to recognise, understand, and support colleagues experiencing mental health issues.

This accredited MHFA England course builds confidence and fosters a more supportive workplace culture. Ideal for anyone wanting to become a certified Mental Health First Aider.

Recognise Warning Signs

Learn to spot early indicators of mental ill-health.

Boost Confidence

Gain practical skills to approach and support someone in distress.

Active Listening

Develop techniques for non-judgemental listening and effective communication.

Guide to Support

Understand how to signpost effectively to professional help.

Reduce Stigma

Help create a workplace where mental health conversations are open and supportive.

Learn more about MHFA

Mental Health First Aid

0+

MHFAiders trained

2 day course

Online or Face To Face

Equip your team with the essential skills to recognise, understand, and support colleagues experiencing mental health issues.

This accredited MHFA England course builds confidence and fosters a more supportive workplace culture. Ideal for anyone wanting to become a certified Mental Health First Aider.

Recognise Warning Signs

Learn to spot early indicators of mental ill-health.

Boost Confidence

Gain practical skills to approach and support someone in distress.

Active Listening

Develop techniques for non-judgemental listening and effective communication.

Guide to Support

Understand how to signpost effectively to professional help.

Reduce Stigma

Help create a workplace where mental health conversations are open and supportive.

Learn more about MHFA

Mental Health First Aid

0+

MHFAiders trained

2 day course

Online or Face To Face

Equip your team with the essential skills to recognise, understand, and support colleagues experiencing mental health issues.

This accredited MHFA England course builds confidence and fosters a more supportive workplace culture. Ideal for anyone wanting to become a certified Mental Health First Aider.

Recognise Warning Signs

Learn to spot early indicators of mental ill-health.

Boost Confidence

Gain practical skills to approach and support someone in distress.

Active Listening

Develop techniques for non-judgemental listening and effective communication.

Guide to Support

Understand how to signpost effectively to professional help.

Reduce Stigma

Help create a workplace where mental health conversations are open and supportive.

Learn more about MHFA

Suicide Awareness & Prevention Workshop

0+

People Trained

3 hour workshop

Online or Face to Face

Equip your frontline teams with the crucial skills to recognise suicide warning signs, engage in supportive conversations, and effectively signpost individuals in crisis.

Developed from real-world experience leading public-facing services. Essential for roles involving direct public or client interaction.

Increase Awareness

Understand the facts and challenge the stigma surrounding suicide.

Recognise Warning Signs

Learn to spot potential warning signs and invitations for help.

Build Confidence

Develop the skills to initiate sensitive, potentially life-saving conversations.

Safety Planning Basics

Understand immediate steps for safety and effective signposting.

Focus on Self-Care

Address the importance of managing personal impact when supporting others.

Explore the workshop

Suicide Awareness & Prevention Workshop

0+

People Trained

3 hour workshop

Online or Face to Face

Equip your frontline teams with the crucial skills to recognise suicide warning signs, engage in supportive conversations, and effectively signpost individuals in crisis.

Developed from real-world experience leading public-facing services. Essential for roles involving direct public or client interaction.

Increase Awareness

Understand the facts and challenge the stigma surrounding suicide.

Recognise Warning Signs

Learn to spot potential warning signs and invitations for help.

Build Confidence

Develop the skills to initiate sensitive, potentially life-saving conversations.

Safety Planning Basics

Understand immediate steps for safety and effective signposting.

Focus on Self-Care

Address the importance of managing personal impact when supporting others.

Explore the workshop

Suicide Awareness & Prevention Workshop

0+

People Trained

3 hour workshop

Online or Face to Face

Equip your frontline teams with the crucial skills to recognise suicide warning signs, engage in supportive conversations, and effectively signpost individuals in crisis.

Developed from real-world experience leading public-facing services. Essential for roles involving direct public or client interaction.

Increase Awareness

Understand the facts and challenge the stigma surrounding suicide.

Recognise Warning Signs

Learn to spot potential warning signs and invitations for help.

Build Confidence

Develop the skills to initiate sensitive, potentially life-saving conversations.

Safety Planning Basics

Understand immediate steps for safety and effective signposting.

Focus on Self-Care

Address the importance of managing personal impact when supporting others.

Explore the workshop

Ready to empower your managers and support your teams?

Ready to empower your managers and support your teams?

Ready to empower your managers and support your teams?