From 2018 to 2023, I was the Chief Executive at Citizens Advice Wokingham – a journey showing the emotional challenges facing our teams, and our managers. I witnessed firsthand the critical need for - and benefit of - robust mental health support and communication strategies in high-stress, emotionally demanding roles.

Through the peer support group work, we established weekly calls for Chief Execs across the network and supported with many challenges.

I continue to work with many LCAs across England & Wales on Mental Health First Aid training and the popular Suicide Awareness & Prevention Workshop for your advisers and supervisors.

Now I'm reaching out with an offer to support you and your leaders with managing and supporting your teams, focussed on mental health - with some added conflict resolution tips around communication.